To review this software, I signed up for a free trial of the Xero Established plan. I also reviewed official product documentation, watched demo videos, consulted user reviews and cross-referenced software reviews in industry publications. Xero connects to more than 21,000 financial institutions around the globe, meaning the chances are very high you’ll be able to connect to your business bank accounts and automatically import transaction info. If your bank doesn’t already have a connection, you can calculating arppu for ios and android apps import PDF statements.
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Plus, Xero supports unlimited users at no additional cost — a rarity in the accounting software world. While Xero has a lot going for it, pricing increases, a lack of built-in payroll, and limited features on its least expensive plans are potential issues. Additionally, customer support has gone downhill since our last review.
Xero Customer Service
- It takes quite a while to explore all of the features it has to offer, but once you get acquainted with the software, Xero is fairly easy to use.
- All pricing plans cover the accounting essentials, with room to grow.
- With Xero, you can add an unlimited number of users to your account at each subscription level.
- Once you’ve got your bank information in Xero, the software will help you match up your transactions for reconciliation (Figure B).
- Getting started is the most difficult part, and it’s this learning curve that lowered our ease of use rating to 3.8/5.
- The new plans are available from 1 July 2024 and Payroll Only, Starter, Standard and Premium plans will no longer be sold.
Xero processes payment through a payment gateway like Stripe, GoCardless and others. Keep in mind that these services charge a fee to process payments (usually around 2.9% plus 25 cents per transaction, though this varies by the payment processor). Business owners, freelancers and entrepreneurs often spend a large chunk of time on administration and accounting.
Wave Accounting
Xero offers the option to add full service payroll support from Gusto to any plan. This Gusto-Zero integration starts at $40 per month plus $6 per employee. If you are looking for payroll software in addition to accounting software, be sure to check out our guide to the best payroll software for 2024. Each plan still offers unlimited users and live bank feeds, so businesses can download, categorize, and reconcile their transactions as usual. Unlimited users and advanced features make this cloud accounting software platform a good fit for many small businesses.
Company
If you use the Established plan, you can track billable time to add to projects. To get the most out of your software, Xero has 1,000+ integrations to choose from. If this isn’t enough, Xero also integrates with Zapier, connecting the software to hundreds of additional add-ons. Some Xero integrations are country-specific, so make sure they are compatible before you make any additions or purchases. Join the thousands of people like you already growing their businesses and knowledge with our team of experts. We deliver timely updates, interesting insights, and exclusive promos to your inbox.
The report showed digitally enabled small businesses were significantly more resilient throughout the COVID-19 crisis, and outperformed their peers in most performance metrics. I’m excited to share that customers in Australia, New Zealand and the UK can now purchase a new comprehensive Xero plan to better suit their business needs. Instead, customers can visit the Xero Central support site or raise a case online. By providing feedback on how we can improve, you can earn gift cards and get early access to new features. Let us know how well the content on this page solved your problem today.
Xero, FreshBooks and QuickBooks all offer 30-day free trials and extensive features for online support, including a live chat, email support and a knowledge base. All three of these offer the ability to scale their accounting for larger businesses and both Xero and QuickBooks offer specific training for accountants. These companies offer Gusto integration for the same price—$40 per month and $6 per month per person. On the other hand, FreshBooks may be a better fit for freelancers and solopreneurs, as the capabilities are easier to navigate. The Growing plan is best suited for growing businesses, grants the same capabilities in addition to the ability to send unlimited quotes and invoices, enter unlimited bills, and reconcile transactions in bulk. The Early subscription is tailored for solopreneurs and business owners who are just getting started.
The basic plan allows users to send unlimited invoices and estimates and track unlimited expenses up to 5 clients, so if you have more clients than that, you’ll need to upgrade. These reports help small business owners identify areas for improvement and make evidence-based decisions in real time. Xero doesn’t offer as many pre-built reports compared to Xero alternatives such as QuickBooks. The Growing plan costs $47 per month and includes unlimited numbers of invoices and bills. In addition to the features on the Early plan, the Growing plan includes bulk transaction reconciliation to speed things up.